Cart

Your cart is empty

Refund policy

We want every Carpe Diem experience to feel effortless. If something didn’t work out, we’re here to make it right—fairly and simply. We strive to ensure your shopping experience is smooth and satisfactory. 

Shipping Policy

  • Free delivery is available on orders above ₹1499.

  • For orders below ₹1499, a standard shipping fee will apply (displayed at checkout).

  • Shipping charges and Cash on Delivery (COD) fees, if applicable, are non-refundable under any circumstances.

14-Day Return Policy

You have 14 days from the date of delivery to request a return.

Eligibility Criteria for Returns

To qualify for a return, please ensure:

  • The item is unused, unworn, with original tags and packaging intact.

  • A valid receipt or proof of purchase is provided.

  • The returned item passes a quality check before a refund or exchange is approved.

Reverse Pickup

  • A ₹100 return pickup fee will be deducted from your refund or store credit.

  • We offer 2 pickup attempts via our courier partner.

  • If both attempts fail or if your area isn’t serviceable, please send the item to our return address manually.

  • Return pickups are subject to pin code availability.

Exchanges

  • Orders that have already been exchanged are not eligible for another exchange or a refund. They may only be approved for store credit, subject to quality inspection.
  • If the new item is priced higher, you’ll need to pay the difference upfront using a prepaid method.

  • If the new item is priced lower, the remaining balance will be issued as store credits for future purchases.

Refunds & Store Credit

  • Refunds are initiated once the returned item has been successfully picked up and passes our quality inspection.
  • Refunds are typically processed within 2–5 business days, depending on your original payment method.
  • Store credits are valid for 365 days from the date of issue.

How to Initiate a Return

Submit your return request through this link: [Return Request Form].
Items sent back without prior approval will not be accepted.

For questions or assistance, contact us at wizards@thecarpediemstore.in or WhatsApp +91-8129573723.

Damages & Issues

If your order is defective, damaged, or incorrect, please inspect it immediately upon receipt. Contact us at wizards@thecarpediemstore.in so we can resolve the issue promptly.